Shipping Policy


Policy Overview & Applicable Scope

This official Shipping Policy is formulated independently by this vertical skincare e-commerce retail platform, applicable to all submitted paid orders, all on-site skincare commodities, all registered user accounts and all global end consumers accessing and purchasing commodities on this e-commerce website. This policy is the only official logistics distribution, order outbound, global transportation and order delivery service rule standard of the platform, binding on all platform operation behaviors, warehouse scheduling behaviors and global order distribution arrangements. All users who complete order payment and confirm purchase behaviors on the website are deemed to have fully read, understood and agreed to all clauses and service rules of this Shipping Policy voluntarily. This policy covers core service contents including platform order outbound rules, unified global logistics cycle, full-site free shipping mechanism, order logistics scheduling standard, order packaging specification, global delivery unified standard and abnormal order logistics handling rules, matching cross-border vertical skincare e-commerce platform full digital operation mode, unifying all regional order logistics service standards worldwide, without differentiated rule setting for different countries, regions and user groups.
This policy abandons regional logistics priority distribution, regional cycle difference, regional shipping fee differential charging and paid expedited distribution service settings, realizes one-standard global unified logistics service system for the e-commerce platform. Combined with the platform’s core operational advantage of full-site complimentary global shipping, this policy clarifies free shipping applicable conditions, order outbound time limit, unified delivery time limit and warehouse operation management specifications, coordinates platform front-end commodity sales, user order transaction and back-end warehouse logistics linkage operation, and supports stable, standardized and efficient cross-border e-commerce logistics operation of the daily skincare discount retail platform. All logistics service behaviors implemented by the platform will strictly comply with the clauses of this policy, and no customer service staff, operation staff and warehouse management staff have the right to modify or waive official logistics service rules privately.

Official Warehouse Order Outbound Processing Rules

This e-commerce platform adopts unified centralized warehouse storage mode for all daily skincare retail commodities, all inventory goods are placed in standardized professional cross-border e-commerce commodity warehouses with constant temperature and dust-proof management, special personnel are arranged to take charge of inventory sorting, commodity picking, package assembly and outbound inspection work uniformly. For all successfully paid and system-confirmed valid user orders on the website, the platform implements fixed unified outbound processing time standard: all valid orders will enter warehouse sorting and commodity picking process within 24 hours after payment confirmation, and complete formal package sealing, outbound inspection and logistics carrier docking within 1 to 3 natural working days uniformly. The 1-3 working day outbound cycle is fixed standard for all global orders, all commodity categories and all order quantities, no priority outbound for high-value orders, no delayed outbound for small-sum scattered orders, no outbound time adjustment for hot-selling seasonal skincare commodities and conventional daily skin care goods.
During warehouse outbound processing, the platform implements double commodity inspection mechanism: first inspection for commodity model, quantity and outer package integrity during picking, secondary inspection for commodity intactness, order information matching and logistics label sticking before outbound, to avoid wrong goods, missing goods and damaged package problems caused by manual operation. All outbound commodity packages adopt professional cross-border e-commerce buffer packaging materials adapted to skincare product characteristics, prevent extrusion, collision and liquid leakage of bottled and canned daily skincare products during long-distance global cross-border transportation, guarantee physical integrity of commodities when arriving at user receiving address. The platform uniformly arranges professional warehouse operation teams to undertake all outbound work, optimize warehouse workflow to stabilize 1-3 working days fixed outbound efficiency, and support the platform’s large-volume order centralized operation and peak-season order batch processing demands.

Global Unified Delivery Cycle & Distribution Standard

In accordance with the unified cross-border logistics scheduling layout of this skincare e-commerce platform, the whole transportation, transit sorting, local terminal distribution and user door-to-door receipt cycle of all outbound global orders adopts fixed unified time standard uniformly: all orders take 6 to 12 working days from warehouse outbound completion to user successful receipt. This delivery cycle standard is applicable to all global receiving regions covered by platform logistics services, no regional cycle difference, no remote area delayed distribution rule, no local logistics carrier adjustment affecting official unified delivery cycle. The platform integrates global cross-border logistics trunk line resources and local terminal distribution resources uniformly, eliminates multi-transit redundant links of traditional cross-border retail logistics, unifies transit nodes and distribution rhythm of all international orders, and maintains stable and predictable whole-process delivery cycle for end users.
The platform does not set any paid expedited logistics service and premium fast distribution channel for all user orders. All global orders adopt identical official standard logistics distribution scheme, identical transit scheduling arrangement and identical terminal distribution priority, which is the fixed service rule of the e-commerce platform. Users do not need to pay extra expedited service fee, handling fee and channel upgrade fee; meanwhile, the platform does not accept user individual application for delivery cycle acceleration and distribution priority adjustment. The 6-12 working days unified delivery cycle has excluded natural holiday shutdown time, international public holiday logistics suspension time and routine logistics carrier system maintenance time, the cycle data is actual effective working time of logistics transportation and distribution, which is transparent and open for all shopping users to check and refer to on the website.

Full-Site Global Free Shipping Official Rules

Compliant with the core marketing and service advantage of this discount skincare e-commerce platform, all commodities displayed and sold on the website enjoy permanent official global free shipping service, which is a platform fixed benefit without time limit, activity limit and additional threshold limit. The free shipping service covers all order types: single-item retail orders, multi-item combined purchase orders, daily skincare stock-up bulk orders, seasonal summer skincare preferential orders and platform recommendation hot-selling commodity orders. Meanwhile, no minimum order amount threshold, no commodity quantity threshold, no user member level threshold and no regional receiving address threshold are set for complimentary worldwide shipping service, any valid paid order generated on the website can automatically activate free global shipping benefit without manual coupon redemption and benefit activation operation by users.
The free shipping scope covers all platform-generated logistics related fees comprehensively, including cross-border trunk line transportation fee, international commodity transit sorting fee, customs declaration auxiliary service fee, overseas terminal distribution fee, logistics package tracking service fee and conventional cross-border logistics handling fee. The platform independently bears all logistics operating costs of global orders, never splits logistics fees to user checkout order amount, never hides shipping fees in commodity unit price, and never charges disguised distribution surcharges. Combined with the platform’s full-site 50% off fixed discount pricing mechanism, free global shipping service forms dual cost-saving advantages for global users, fits American target user budget-saving shopping demands and impulse consumption preferences, and maintains consistent official preferential service rules of the vertical skincare discount retail e-commerce platform.

Order Logistics Tracking & Abnormal Logistics Handling

After completing warehouse outbound of user orders, the platform will synchronize exclusive real-time logistics tracking number and logistics query entrance to user order background automatically, users can check whole-process transportation, transit and terminal distribution progress of orders at any time through website personal order center, without extra logistics query operation fee. The platform operation team monitors global batch order logistics operation status 24 hours daily, capture abnormal nodes such as transit stagnation, terminal distribution delay and address matching failure in real time, and carry out official centralized disposal by platform logistics operation department uniformly.
For logistics abnormal problems including routine distribution delay, package transit stagnation and terminal distribution address correction, the platform arranges professional after-sales logistics team to dock with global logistics carriers actively, finish problem disposal within 3 working days, and synchronize disposal progress to user order background in real time. For extremely low-probability package loss and package missing problems in cross-border transportation, the platform follows e-commerce after-sales linkage rules to support free re-delivery of commodities or order refund application for users, without requiring users to bear any logistics loss cost and proof cost. All abnormal logistics disposal processes follow unified official platform standards, no personalized negotiated disposal scheme, to guarantee fairness and standardization of global logistics service.