Refund Policy


Policy Core Purpose & Overall Applicable Terms

This independent official Refund Policy is specially formulated for this cross-border daily skincare discount e-commerce retail platform, standardized for all order refund, return linkage refund, order cancellation refund and abnormal commodity refund service behaviors of the platform, applicable to all paid transaction orders, all skincare product categories, all global consumer users and all after-sales service scenarios of the website. Combined with platform fixed service advantages of 60-day free return, free return logistics service and standardized financial settlement, this policy clarifies refund qualification, refund trigger conditions, official refund processing cycle, unified refund path, refund audit standard and return-refund linkage rules, fits cross-border vertical skincare e-commerce platform digital operation management requirements, matches North American target user after-sales consumption habits and consumer right protection demands, and maintains official, transparent and fair after-sales financial service tone of the retail platform.
All users who complete commodity purchase and order payment on this website confirm that they have read and agreed to all binding clauses of this Refund Policy before generating orders. This policy is independent of Shipping Policy, Terms of Purchase and Customer Service Policy, constitutes independent official after-sales service rule of the platform, and covers user voluntary return refund, commodity quality problem refund, order pre-delivery cancellation refund, logistics abnormal compensation refund and other full refund scenarios. The platform unifies global refund audit standard, unified refund processing cycle and identical user refund service experience for all regional users, does not set differential refund thresholds and complicated audit links, abandons rigid after-sales rules, balances platform operational benefits and user consumption rights, and builds high-trust e-commerce after-sales refund system.

Platform Unified Refund Processing Cycle & Currency Standard

This e-commerce platform takes USD as the only unified settlement currency for commodity pricing, order checkout, after-sales refund and service fee settlement, all refund amount calculation, refund fund transfer and financial audit work are settled in US dollar uniformly, no multi-currency conversion settlement, no exchange rate difference deduction and no cross-currency settlement service charge. In accordance with fixed official after-sales service specifications of the platform, all valid refund applications that pass official background system audit uniformly implement 5 to 10 working days fixed refund processing cycle, this cycle is the whole-process time from platform financial department receiving verified refund application to funds arriving at user original payment account, covering manual audit, financial review, fund scheduling and payment channel docking whole links.
The 5-10 working days refund cycle is fixed standard for all refund scenarios and all global user accounts, no priority fast refund for high-consumption users, no delayed refund for scattered small orders, no refund cycle adjustment for seasonal peak after-sales period. The platform financial department adopts centralized batch audit and unified fund transfer mode for daily refund applications, standardizes financial operation workflow, avoids artificial audit delay and manual fund scheduling lag. It is clearly stipulated that natural weekends and international statutory public holidays are not included in effective refund working days, holiday shutdown time will not be counted into official 5-10 working days refund cycle, which is publicly displayed and unified executed for all users.

Pre-Receipt Order Cancellation Refund Rules

For unpaid pending orders on user personal account, the system supports one-click independent cancellation by users without platform staff intervention and without any refund and penalty process. For successfully paid orders that have not completed warehouse outbound and global logistics delivery (within 1-3 working days official outbound preparation period), users can submit voluntary order cancellation refund applications independently through website personal order center background. This kind of pre-outbound order cancellation belongs to user voluntary normal consumption behavior, the platform supports full original amount refund without service penalty, order cancellation fee and operation handling fee deduction.
After user submitting pre-receipt cancellation application, platform background customer service audit department will complete automatic order information verification within 1 working day, confirm warehouse commodity picking suspension and logistics scheduling cancellation, then incorporate the application into official refund queue uniformly, follow 5-10 working days fixed fund arrival rule to complete full refund. For orders that have completed warehouse outbound and entered global cross-border logistics transportation process, the platform temporarily does not support unilateral order cancellation by users during transportation period, users can wait for commodity package arrival and submit after-sales return-refund application in accordance with after-receipt return rules, which matches cross-border e-commerce logistics operation rational norms and global retail industry universal rules.

60-Day Free Return Linked Refund Official Specifications

Matching core after-sales advantage of the skincare e-commerce platform, all received commodity orders enjoy 60-day official free return window calculated from the day users sign for and receive skincare packages uniformly, this long-cycle return service is platform free value-added after-sales benefit for all shoppers, no return service fee charged. Within valid 60-day return period, users can apply for return and linked full refund for purchased daily skincare commodities for personal use habit mismatch, skin adaptation demand, personal shopping impulse adjustment and other voluntary personal reasons, without providing complex problem proof and commodity fault description materials.
The platform provides full-process free return logistics service for all valid return applications, users do not need to bear return international transportation fee, commodity back-sorting handling fee and return package packaging cost, the platform independently undertakes all return logistics operating costs worldwide. After users submitting return application, the platform will issue unified official return logistics label and return address automatically, arrange reverse cross-border logistics pickup and centralized commodity recycling uniformly. After receiving, inspecting and confirming returned intact skincare commodities by platform official warehouse inspection team, the system will trigger linked refund procedure automatically, deduct zero service cost and commodity depreciation cost, implement original order full amount USD refund, and enter standard 5-10 working days fund arrival process.
For return commodity acceptance standard: unopened original package skincare commodities, sealed daily skin care goods and unused residual commodities with complete outer package all meet free return refund qualification; individual opened trial commodities applied for return due to skin discomfort adaptation also conform to platform return audit standard. The platform sets loose and user-friendly return acceptance rules, fits impulse consumption after-sales demand of target American users, maintains warm and humane platform service attribute, and avoids harsh return threshold of traditional e-commerce stores.

Commodity Quality Abnormality Refund & Audit Rules

For commodities with factory production defects, package damage caused by logistics transportation, commodity model mismatch with order information and other platform-side quality and service abnormal problems after user receipt, users can submit quality problem refund or return-refund mixed applications within 60-day official return window preferentially. This kind of official abnormal order refund application enjoys priority system audit qualification of the platform audit team, without user waiting in ordinary refund queue. The platform does not require users to provide professional industry inspection certificates, only need to upload simple commodity real picture materials to complete fast audit verification.
After verifying platform-side service and commodity abnormality, users can choose two official disposal schemes freely: first, retain received commodities and apply for partial proportional USD refund without commodity return; second, start free return procedure and apply for order full amount original refund. Two schemes follow unified 5-10 working days fund arrival cycle after audit passing. The platform undertakes all quality problem after-sales costs independently, never shifts commodity quality loss and logistics package damage loss to end consumers, which is core after-sales commitment of the discount skincare e-commerce platform.

Refund Exclusion Clauses & Account Settlement Rules

To guarantee standardized sustainable operation of the cross-border e-commerce platform, this policy clarifies explicit refund exclusion clauses with fair and transparent rules. After 60-day official free return service window expires, the platform will no longer accept voluntary user return and voluntary refund applications for daily skincare commodities; man-made deliberate damage of commodity outer package, extrusion damage of internal skincare paste and liquid, artificial destruction of product sealing labels will lead to invalid return application automatically, unable to trigger linked refund service. Malicious batch return, repeated invalid refund application and abnormal account refund operation behaviors violating e-commerce shopping good faith rules will be intercepted by platform risk control system automatically, suspend account after-sales application qualification moderately.
All refund funds are returned to user original payment account path originally, no independent designated transfer account, no cross-account fund transfer service supported. All refund amount is calculated based on actual user paid order amount after platform 50% off unified discount, excluding virtual platform preferential subsidies and invisible marketing benefits. The platform does not generate hidden refund deduction items such as service fee, audit fee and channel fee in the whole refund process, protect user fund settlement interests comprehensively.